Refund Policy

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Your order will be issued as soon as possible after your purchase, within 3 hours after placing an order, you can request a cancelation. You will be charged a 5% processing fee. 

• During the coronavirus panic period, we will not be eligible for a refund or exchange.   
• Within 7 days of receipt of your order, you may request a exchange (excluded the coronavirus panic period for health issue).
• ***Limited edition product(s) / on sales products cannot be refunded or returned after the order placed unless the product(s) is faulty before received.

• We do not offer returns except in EXTREME cases of breakage/malfunction.

The customer must email to missbbsydney@gmail.com for a return authorization prior to sending any product back to missbb.com.au. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item. If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:(Please contact missbbsydney@gmail.com to get the nearest return address in your area)Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at missbbsydney@gmail.com.

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the photo or video and contact us at missbbsydney@gmail.com. Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.